Privacy policy

monocolle-shop operates this store and website (including all related information, content, features, tools, products, and services) and provides you with a curated shopping experience (the “Services”). monocolle-shop is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transactions through the Services, or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern with respect to the collection, processing, and disclosure of personal information.


Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

 

 

 

Personal Information We Collect or Process

 


When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you or another individual. Personal information does not include information that is collected anonymously or that has been de-identified so it cannot reasonably be linked to an identifiable individual. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information (including inferences drawn from such information):

 

  • Contact Information: including your name, address, billing address, shipping address, phone number, and email address.

  • Financial Information: including credit card and debit card numbers, financial account numbers, payment information, financial account details, transaction details, payment methods, payment confirmations, and other payment-related details.

  • Account Information: including usernames, passwords, security questions, preferences, and settings.

  • Transaction Information: including products you view, add to your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your past transaction history.

  • Communications with Us: including information contained in communications with us, such as when you contact customer support.

  • Device Information: including information about your device, browser, and network connection, IP address, and other unique identifiers.

  • Usage Information: including information about your interactions with the Services (such as how and when you access the Services and how you navigate them).

 

 

 

 

Sources of Personal Information

 


We may collect personal information from the following sources:

 

  • Directly from you, including when you create an account, visit or use the Services, contact us, or otherwise provide your personal information.

  • Automatically through the Services, including from your device when you use our products or services or visit our website, and through cookies or similar technologies.

  • From our service providers, including when we engage them to provide certain technologies or when they collect or process personal information on our behalf.

  • From our partners and other third parties.

 

 

 

 

How We Use Your Personal Information

 


Depending on how you interact with us and which Services you use, we may use your personal information for the following purposes:

 

  • Providing, Customizing, and Improving the Services: We use personal information to provide the Services to you, including to perform our contract with you, process payments, fulfill your orders, remember your preferences and interests, send account-related notifications, process purchases, returns, exchanges, and other transactions, create, maintain, and manage your account, arrange shipping, facilitate returns and exchanges, enable product reviews, recommend products related to your purchase history, and otherwise provide a personalized shopping experience. This may include using your personal information to better tailor and improve the Services.

  • Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message, or postal mail, and displaying online advertisements within the Services or on other websites based on your past purchases, items added to your cart, or other interactions with the Services.

  • Security and Fraud Prevention: We use your personal information to authenticate accounts, provide secure payment and shopping experiences, detect, investigate, and respond to potential fraud, unauthorized, illegal, harmful, or malicious activity, protect public safety, and secure the Services. If you register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other access details with anyone else.

  • Communicating with You: We use personal information to provide customer support, respond to you promptly, deliver effective services, and maintain our business relationship with you.

  • Legal Reasons: We use personal information to comply with applicable laws and respond to lawful requests and legal processes, including requests from law enforcement or government authorities. We also use personal information to participate in or investigate civil discovery, potential or actual litigation, or other legal disputes, and to investigate and enforce potential violations of our terms and policies.

 

 

 

 

How We Disclose Personal Information

 


In certain circumstances, and consistent with this Privacy Policy, we may disclose your personal information to third parties for legitimate purposes, including:

 

  • Shopify and vendors and other third parties that provide services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.

  • Business and marketing partners to provide marketing services and deliver advertisements to you. For example, we use Shopify to support personalized advertising in connection with third-party services based on your online activity with different merchants and websites. Our business and marketing partners use your information in accordance with their own privacy policies. Depending on where you live, you may have the right to direct us not to share your information for targeted advertising or marketing based on your online activity across different merchants and websites.

  • At your direction or with your consent, including when you instruct, request, or consent to us disclosing certain information to third parties (for example, for shipping products or when using social media widgets or login integrations).

  • Within our affiliates or corporate group.

  • In connection with business transactions such as mergers or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, or similar requests), to enforce applicable terms and policies, and to protect and defend the Services, our rights, and the rights of users or others.

 

 

 

 

Relationship with Shopify

 


The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services is transmitted to and shared with Shopify and third parties that may be located in countries other than your country of residence for the purpose of providing and improving the Services. In addition, to protect, grow, and improve our business, we use certain enhanced features of Shopify that incorporate data and information obtained from your interactions with our store, other merchants, and Shopify. To provide these enhanced features, Shopify may use personal information collected about your interactions with our store, other merchants, and Shopify. In such cases, Shopify is responsible for the processing of your personal information and will respond to requests to exercise your rights regarding the use of your personal information for these purposes. To learn more about how Shopify uses your personal information and the rights you may have, please see the Shopify Consumer Privacy Policy. Depending on where you live, you may be able to exercise certain rights regarding your personal information through the Shopify Privacy Portal.

 

 

 

External Service Websites and Links

 


The Services may include links to websites or other online platforms operated by external services. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, or for the accuracy, completeness, or reliability of information found on those sites. Information you provide in public or semi-public areas, such as social networking platforms operated by external services, may also be viewable by other users of the Services and/or users of those external platforms without limitation as to its use by us or the external service. The inclusion of such links does not, by itself, imply any endorsement of the content or the owners or operators of those platforms, unless expressly stated on the Services.

 

 

 

Children’s Data

 


The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you are a parent or guardian and believe your child has provided us with personal information, you may contact us using the details below to request deletion of such information. As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined under applicable law) personal information of individuals under 16 years of age.

 

 

 

Security and Retention of Your Information

 


No security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” Information you send to us may not be secure during transmission. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.


We retain your personal information for as long as necessary to maintain your account, provide the Services, comply with legal obligations, resolve disputes, and enforce applicable contracts and policies, among other factors.

 

 

 

Your Rights and Choices

 


Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute and may apply only in certain circumstances, and we may decline your request where permitted by law.

 

  • Right of Access / Right to Know: You may have the right to request access to the personal information we hold about you.

  • Right to Deletion: You may have the right to request that we delete personal information we hold about you.

  • Right to Correction: You may have the right to request that we correct inaccurate personal information we hold about you.

  • Right to Data Portability: You may have the right to receive a copy of your personal information or to request that we transfer it to another service, subject to certain conditions and exceptions.

  • Managing Communication Preferences: We may send you promotional emails, but you may opt out at any time by using the unsubscribe option provided in those emails. Even if you opt out of promotional communications, we may still send you non-promotional messages related to your account or orders.

 


You may exercise these rights where indicated on the Services or by contacting us using the contact information below. To learn more about how Shopify uses your personal information and about your rights with respect to data processed by Shopify, please visit: https://privacy.shopify.com/en


We will not discriminate against you for exercising any of these rights. Where permitted or required by applicable law, we may need to verify your identity before processing your request. In accordance with applicable law, you may designate an authorized agent to make requests on your behalf. Before accepting such a request from an agent, we may require proof that the agent has been authorized by you, and we may also require you to verify your identity directly with us. We will respond to your request within the timeframes required by applicable law.

 

 

 

Complaints

 


If you have complaints about how we handle your personal information, please contact us using the details below. Depending on where you live, you may also have the right to appeal our decision or to lodge a complaint with your local data protection authority.

 

 

 

International Transfers

 


Please note that your personal information may be transferred to, stored, and processed outside of your country of residence.


If we transfer your personal information outside the European Economic Area (EEA) or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or equivalent contracts issued by the relevant UK authority, unless the destination country is recognized as providing an adequate level of protection.

 

 

 

Changes to This Privacy Policy

 


We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last Updated” date, and provide notice as required by applicable law.

 

 

 

Contact Information

 


If you have questions about our privacy practices or this Privacy Policy, or if you wish to exercise your rights, please contact us by phone, by email at neos.saka@me.com, or by mail at:


Yamashina-ku Kitahanayama Obayashi-cho 83-6,

Kyoto City, JP-26, 607-8482,

Japan