Refund policy
Returns
We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.
Non-returnable items
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Custom-made items
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Made-to-order products
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Items specially ordered from overseas manufacturers
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Innerwear or similar items that have been tried on
To be eligible for a return, your item must be in the same condition as when you received it—unused or unworn, with tags attached, and in its original packaging. You will also need the receipt or other proof of purchase.
To start a return, please contact us at neos.saka@me.com. Returns must be sent to the following address:
[Insert return address]
If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
If you have any questions about returns, please feel free to contact us at neos.saka@me.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and take appropriate action.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, such as customized products (including special orders or personalized items) and hygiene-related goods (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases.
If you have questions about a specific item, please contact us.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to get what you want is to return the item you have. Once the return is accepted, you can place a new order for the desired item separately.
Refunds
We will notify you once we have received and inspected your return and let you know whether your refund has been approved. If approved, your refund will be automatically issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 10 business days have passed since your return was approved, please contact us at neos.saka@me.com.